Managed Print Services Process

Our unique 4-phase process provides end-to-end management of every print device in your organization. From the initial assessment to ongoing support and maintenance, our print experts will customize a program for your needs and goals.

Phase 1: Assessment

Uncovering the cost of your network.

First, your current print environment undergoes a complete analysis to identify ways to increase efficiency and cut costs.

  • Determine the number of devices and print networks
  • Discover what, where and how much you print
  • Determine the current cost of ownership of your print environment

Phase 2: Implementation

Making changes that add up.

Based on the findings from the assessment, we’ll recommend cost-saving updates to your existing print environment and put the plan into action.

  • Brand-neutral solution will support most models and devices
  • Fleet management software to monitor your print environment

Phase 3: Management

Ongoing service and support.

Going forward, you’ll enjoy a stronger return on your print investment, world-class support and supplies management.

  • Worry-free support and maintenance
  • Auto replenishment of supplies with fast and free nationwide delivery

Phase 4: Optimization

Planning for the future.

We then make recommendations to optimize your print environment by cutting costs and creating a more efficient process.

  • Create a blueprint of your future print environment
  • Potentially streamlining the number of devices, maximizing your current devices and improving print performance
  • Fast delivery on all new hardware and equipment


Included in our managed print services is the complete maintenance of the device, automated toner fulfilment and free monitoring of the device via Printuition™, our print management software.

Included in our cost per copy rates to give you the peace and mind that your device is operating at its most optimum levels are:

  • • Full on-site service & maintenance
  • • Preventative maintenance
  • • All Parts & Labour including drums, fusers and major consumables (except staples)
  • • Toner inclusive and exclusive maintenance plans available
  • • Initial and ongoing operator training
  • • Access to Staples Australia’s Managed Print Service state-wide help desk
  • • Electronic and hard copy manuals

Further to our commitment to our customers our Automated Toner Fulfilment service ensures your business never runs short of print consumables. Printuition™ enables your business to monitor its print environment and make the adjustments necessary to maximise performance and efficiency.